Privacy Policy

1. Contact Details
Name: Charlotte Beadle
Email: charlotte@beadlephotography.co.uk

2. The Type Of Personal Information We Collect
- Personal and contact details, such as title, full name, email address, contact details, and contact details history.
- Records of your contact with us, such as phone, email or video calls, or if you get in touch with us online using the contact form.
- Products and services you have purchased from us, as well as those you have been interested in and held, and the associated payment methods used.
- Marketing to you and analysing data, including history of those communications, whether you open them or click on links, and information about products or services we think you may be interested in, and analysing data to help target offers to you that we think are of interest or relevance to you.
- Your image or likeness.

3. How We Get The Personal Information And Why We Have It
Any information we collect about you will come either from yourself, any person who may have referred you to us, or from our advertising, or social media platforms.

We use the information you have given us in order to:
- Assess an enquiry for a product or services, including considering whether or not to offer you the product or service.
- Managing any aspect of the product or service.
To improve the operation of our business.
- For management and auditing of our business operations including accounting.
- To keep records of our communications with you.
- For market research and analysis and developing statistics.
- For direct marketing communications and related profiling to help us to offer you relevant products and service, including determining whether to offer you certain products or services. We may send marketing to you by email, phone, post, social, and other digital channels (for example Google Customer Match).
- For email marketing communications to provide you with relevant information and offers occasionally.
- To provide personalised content and services to you, such as tailoring our products and services, our digital customer experience and offerings, and deciding which offers or promotions to show you on our digital channels.
- To develop new products and services, and to review and improve current products and services.
- To comply with legal and regulatory obligations, requirements, and guidance.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
1. Where we have a contractual obligation to enable us to provide you with our provides or services, such as:
(a) Assessing an enquiry for a product or service you hold with us, including considering whether or not to offer you the product or service.
(b) Managing products and services you have purchased from us.
(c) All stages and activities relevant to managing the product or service including enquiry, administration, and management of accounts.

2. Where it is in our legitimate interest to do so, such as:
(a) Manging your products and services and updating your records.
(b) For management and audit of our business operations including accounting.
(c) To keep records of communications with you.
(d) For market research and analysis and developing statistics.
(e) For direct marketing communications and related profiling to help us to offer you relevant products and services, including deciding whether or not to offer you certain products and services. We may send marketing to you by email, phone, post, social media, and digital channels.
(f) For email marketing communications to provide you with relevant information and offers occasionally.
(g) Where we need to share your personal information with people or organisations in order to run our business or comply with any legal and/or regulatory obligations.

3. Your consent.
You are able to remove your consent at any time. You can do this by contacting charlotte@beadlephotography.co.uk.

We may share this information with the following third parties for the purposes listed above:
- Government and regulatory bodies such as HMRC, the Financial Conduct Authority, the Prudential Regulation Authority, the Ombudsman, the Information Commissioner’s Office, and under the Financial Services Compensation Scheme.
- Any other businesses that are needed in order to fulfil our services or products, such as suppliers or outsourcing companies.

4. How We Store Your Personal Information
We may use third party tools to store your personal data and keep you information safe, such as a CRM system, cloud storage, or email marketing software, as well as our own hard drives and data storage systems.

Unless we explain otherwise to you, we will retain your personal information based on the following criteria:
- For as long as we have reasonable business needs, such as managing our relationship with you and managing our operations and accounts.
- For as long as we provide goods and/or services to you and then for as long as someone could bring a claim against us; and/or.
- Retention periods in line with legal and regulatory requirements or guidance.

5. Your Data Protection Rights
Under data protection law, you have rights including:
- Your right of access: You have the right to ask us for copies of your personal information.
- Your right to rectification: You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
- Your right to erasure: You have the right to ask us to erase your personal information in certain circumstances.
- Your right to restriction of processing: You have the right to ask us to restrict the processing of your personal information in certain circumstances.
- Your right to object to processing: You have the right to object to the processing of your personal information in certain circumstances.
- Your right to data portability: You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

Individuals can find out if we hold any personal information by making a ‘subject access request’ under the GDPR law.
If we do hold information about you we will:
- Give you a description of it.
- Tell you why we are holding it.
- Tell you who it could be disclosed to.
- Let you have a copy of the information in an intelligible form.

6. How To Complain
If you have any concerns about our use of your personal information, you can make a complaint to us at: charlotte@beadlephotography.co.uk.

You can also complain to the ICO if you are unhappy with how we have used your data:
The ICO’s address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline number: 0303 123 1113
ICO Website: www.ico.org.uk